Refund Policy

Because a license is a digital subscription that unlocks downloads and updates, refunds are limited. This policy explains exactly when one applies.

When you can get a refund

You can request a full refund within 7 days of purchase if the license has not been activated. Activation binds the key to a machine and starts your subscription clock, which is why an unactivated key is the clean case for a refund.

When a refund does not apply

• The license has already been activated on a machine.
• More than 7 days have passed since purchase.
• The license was revoked for sharing, abuse, or a chargeback.

Compatibility is described on the system requirements page. Please check it before buying, since a working setup is not grounds for a refund on its own.

If something is broken

If you hit a genuine problem that stops the software working, contact support first. Many issues are quick fixes covered in troubleshooting. We would rather get you running than process a refund, but we will be fair if it cannot be resolved.

How to request one

1. Email support@voidtools.app from the address you bought with.
2. Include your license key or order reference.
3. Tell us briefly why you are requesting a refund.

Approved refunds go back to your original payment method through Stripe. Processing time depends on your bank or card provider.